Web of Science possible downtime Sunday 3 June

Web of Science is undergoing scheduled maintenance from June 3, 2018 at 1.00pm BST to June 4, 2018 at 1.00am BST. Clarivate Analytics advise that during this time access may be intermittent. See Web of Science Service for further details.

Problems accessing folders in DISCOVER/EBSCO databases - additional workaround

Following yesterday's announcement, we have had users report further problems with accessing folders in DISCOVER/EBSCO databases. EBSCO are working on the problem, but they have suggested one additional step that is necessary for users to log into their folders currently.

1) Log into Discover using this alternative link (you will need your normal UoB student ID and password for this).

2) Click on the Sign In button at the top RH of the screen.

3) When you created your folders account with EBSCO, you were asked to create a username as well as a password. If you can remember your username (or can guess it - you may well have set it to be your student ID number), log in using this and your password:

PLEASE NOTE: Using your username and password should work, but using your e-mail and password will not work (and the forgot your password link is also not working properly).




 

Problems accessing folders in DISCOVER/EBSCO databases - a workaround

We've had a lot of reports today of people not being able to access their folders in DISCOVER/EBSCO databases.

We understand this is caused by an incompatibility with the software we use to authenticate (telling the provider that you belong to UoB). We do have an alternative authentication route via this link, if you use this you will be able to login to your folders as usual.

EBSCO are aware of the problem and working to fix it, but in the meantime please use the alternative link.

If you have any other issues accessing your folders, please contact us with details of your username and the error you are seeing and we'll investigate.

Dawsonera ebooks possible downtime, Sunday 13th May 3pm-5pm

Dawsonera ebooks may be down for approximately 15 minutes between 3pm and 5pm on Sunday 13th May. This is due to routine maintenance by their Internet provider.

Proxy errors update

We are still seeing Proxy errors when accessing journal content from some providers (in particular, Wiley, Emerald, Taylor & Francis and IEEE journals).


We have rewritten the links from the library catalogue to avoid the problem but you may still see the problem when trying to access journal articles from DISCOVER. If this happens we suggest running a Journal title search in the library catalogue:

 

 Follow the link with "Via UK Access Management Federation" in it:

and login to the UoB login screen with your usual UoB username and password:

You'll then be on the journal homepage and will have to find the volume and issue listed in your Discover results, e.g.

VleBooks Maintenance - 5pm Thursday 10th May 2018

Please be advised that temporary maintenance to VLeBooks will be carried out on Thursday 10th May at 17:00. It is expected to last less than 30 minutes, during which time you will be unable to access the site.

Top DISCOVER searches in April

What everyone has been searching DISCOVER for last month:

SID online downtime 3rd-4th May 2018

The Student Information Desk (SiD) online system will be down for planned system maintenance 3rd-4th May.

During this time SID Online will be inaccessible.