Thursday 8 September 2016

"Your login has been disabled due to intruder detection"

We're still getting reports of this problem:













This happens when your account has tried to login too many times with the wrong password. We think this is happening particularly when you change your password, but don't update saved passwords in your browser or device. If this happens either visit a library helpdesk or email us. We can reset your password temporarily but you will then need to go to our password reset site to set it to something secure (make sure you have 8 digits with 3 different characters, upper case, lowers case and numbers - there are some instructions here). And then remember to change any stored passwords in your browser or on your phone or tablet, otherwise the problem will just happen again!

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