Ebooks and RefWorks - login problems continuing

We are still having problems with logging in to resources via the UK Access Management Federation. This particularly affects ebooks via Dawsonera and VLEbooks, RefWorks and Reading Lists. We are waiting for a system upgrade which should happen before the end of the week. In the meantime, we apologise for the difficulties logging in and suggest that you keep trying, as the problem is intermittent.

Ebooks - getting your computer to read aloud to you

Adobe Reader has a 'Read Out Loud' feature which allows books to be read aloud by a computer once they have been downloaded. To use this simply hold the control, shift and Y keys down at the same time, or choose ‘Read out Loud’ from the View menu.

For more information see the Adobe help pages or this video tutorial.

Login problems - ebooks and resources via UK Access Management Federation

We are continuing to have intermittent problems with logging in to resources via the UK Access Management Federation. This particularly affects ebooks via Dawsonera and VLEbooks, RefWorks and Reading Lists. We are waiting for a system upgrade which should happen before the end of the week. In the meantime, we apologise for the difficulties logging in and suggest that you keep trying - close the error page and re-click on the link.

UK Access Management Federation problems

We are continuing to have intermittent problems with logging in to resources via the UK Access Management Federation. This particularly affects ebooks via Dawsonera and VLEbooks, RefWorks and Reading Lists. We are waiting for a system upgrade which should happen before the end of the week. In the meantime, we apologise for the difficulties logging in and suggest that you keep trying.

IEEE Xplore Digital Library - downtime 24th October

IEEE Xplore will be unavailable from 2 pm.to 5 p.m. on Saturday, 24 October due to scheduled maintenance. This will affect all ejournals with ieeexplore.ieee.org in the URL.

Zetoc at risk Tuesday 3rd November a.m.

Routine maintenance work for Zetoc has been scheduled for the morning of Tuesday 3rd November.

It is expected that the disruption will only be for a couple of minutes, however Zetoc should be regarded as at risk all morning.

UK Access Management authentication problems

We seem to be having some issues with UK Access Management authenticated resources (this particularly affects ebooks). However the problem is patchy, it seems to be allowing you to log in correctly the second time, so please keep trying while we investigate.

Credo reference back to normal

Credo now seems to be working normally again on and off campus. Please let us know if there are any further problems.

Credo Reference unavailable off campus

We are having a problem with Credo Reference today, with off-campus authentication not working properly. You can still use Credo Reference on campus by following the Credo Reference - on campus only link from the Library Catalogue.

Web of Science maintenance Sunday October 18th

Web of Science will be performing routine maintenance to their authentication system this Sunday 18th October 2015, from 1:00 PM, BST to 4:00 PM, BST.

There should be minimal interruption to users who are logged into Web of Science, InCites, ResearcherID, or EndNote Online during this time. The publisher, Thomson Reuters, apologise for any inconvenience due as a result.

MyEBSCOhost folder - 'Record Not Available' messages

EBSCO are currently investigating reports of a 'Record Not Available' message appearing in My EBSCOhost folders instead of the article. Initial research indicates this is affecting articles from the CINAHL database and EBSCO's engineering team is working to determine a resolution as soon as possible.

JSTOR login problems

JSTOR have reported intermittent site problems today, this may affect you accessing any ejournal with jstor.org in the URL.

British Library Secure Electronic Delivery - don't use Google Chrome

If you have requested a journal article via Document Supply, and it comes as a British Library Secure Electronic Delivery, please do not try to open it in Google Chrome - please use another browser such as IE or Firefox that will allow you open in Adobe Acrobat.

Web of Science maintenance Sunday 11th October

There will be a routine maintenance period for Web of Science on Sunday 11th October between 1pm and 4pm. There may be some disruption to logins to Web of Science during this period.

LinkSource problem fixed

We believe that the problem with LinkSource not opening correctly and giving a blank page is now fixed. If you do continue to have any problems, please let us know.

LinkSource problem

We are having problems with LinkSource, the service which redirects you from results in one database to the full text article in another. Instead of opening the LinkSource page, we're getting blank pages.

We think that the problem is something to do with the software we use to authenticate you as University of Bedfordshire students. We are looking for a solution, but in the meantime we suggest clearing your browser cookies and cache, and starting a fresh browser session. Alternatively, if you are on campus, delete the 0- and the .brum.beds.ac.uk from the address bar, until the address startes linksource.ebsco.com, and refresh. You should find the page loads correctly. In the last resort, you can use the library catalogue to find the journal title you want and browse through to the article that way.

EThOS user survey

EThOS, the British Library PhD thesis service, is running a user survey. The survey should take about 10 minutes to complete – and you can enter a prize draw to win a Kindle.