Problems with DISCOVER and EBSCOhost resources 9th June

EBSCO have reported some issues this morning which are affecting multiple databases including DISCOVER. They are working on fixing this as soon as possible.

Resources affected could include: 

Academic Search Complete, AMED, Art Full Text, British Education Index, Business Source Premier, Child Development & Adolescent Studies, CINAHL Ultimate, Communication & Mass Media Complete, Education Abstracts, Education Research Complete, Educational Administration Abstracts, ERIC, Global Health, GreenFILE, Hospitality and Tourism Complete, Library, Information Science & Technology Abstracts, MEDLINE, PsycARTICLES, PsycINFO, PsycTESTS, Regional Business News, SocIndex with Full Text, SPORTDiscus with Full Text, Teacher Reference Center, Ejournals from EBSCO and EBSCO ebook collection.

Top searches in DISCOVER in April

These were the most popular searches in DISCOVER in April:

Top searches in DISCOVER last month

These were the most popular searches in DISCOVER in March:

Scopus/ScienceDirect problems

 

We have had a number of users reporting issues with access to Scopus recently (and now ScienceDirect too) and we have been liaising with their support staff to try to resolve them. We have not yet got to the bottom of the problem but we have found of couple of options that sometimes help.

Often if you just click the X to shut down the error message, it will then give you access anyway.

If that does not help try this: go directly to https://www.scopus.com (or https://www.sciencedirect.com/ - the steps will be very similar)

If you are on campus you should get access automatically.

If you are off campus it will look like this:

Look for the icon that looks like a temple (this means Institution login). Ignore the Sign in button.

The click Check access.

This brings up a box where you can search for University of Bedfordshire:

It suggests you can put your email address in this box – don’t. Just put “Bedfordshire”.

Click Access through your organization and login with your usual UoB account, if it asks you to. If you have recently logged into another system, you may not need to.

Hopefully you will now be logged in and good to go!

 

Another thing that can sometimes work is using a different browser, eg Edge if you usually use Chrome, or using a Private/Incognito tab.

You could also consider using the alternative database Web of Science instead of Scopus.

Problems accessing content from DISCOVER - resolved

Yesterday's issues have now been fixed. If you experience any more issues getting content from DISCOVER, please report it to us at https://www.beds.ac.uk/sid/.

Problems accessing content from DISCOVER

We are having some issues this morning with access to content from DISCOVER, particularly from Publications finder (where you search for journal titles), and with linking to articles that don't sit within the EBSCOhost platform. We have logged this with EBSCO and hope it will be fixed soon. If you are really for the content right now, copy the article/journal title and search for it on the open web, then you may need to navigate through the publishers' login options to get access to it (look for Institutional login option, then search for University of Bedfordshire).

WARC login problems

We are currently seeing a problem trying to login to WARC (World Advertising Research Center). This has been reported and we are awaiting a solution.