Ebook Central problems update (“Sorry, your institution does not allow access to ProQuest Ebook Central from your current IP address”)

ProQuest have not completely solved this problem, but they have come up with a fix.

If you see the error “Sorry, your institution does not allow access to ProQuest Ebook Central from your current IP address”, it is because of a specific cookie on your device. If you go to https://ebookcentral.proquest.com/clearcookie/clearcookie.html, you can clear this cookie and should be able to proceed normally.

Ebook Central - “Sorry, your institution does not allow access to ProQuest Ebook Central from your current IP address.”

We are getting reports of users seeing this error message when trying to access ebooks from Ebook Central

We are waiting for ProQuest to fix this, in the meantime they suggest 

1. Clear your web browser history, cache and cookies
2. Try an incognito web browser window
3. Try an alternative web browser

 

Downloading ebooks - software required

We understand some students have been struggling to read downloaded ebooks because they do not have the right software on their device.

You do in fact need specific software if you want to download a library ebook rather than read the book online. This is because publishers apply Digital Rights Management to their ebook files to protect against licence infringement (eg copying more than the licence allows) and to expire the book after the download period comes to an end. 

There are notes on our library catalogue records to that effect: 

for VLEbooks: 

System requirements: Adobe Digital Editions is required for viewing the full text of downloaded ebooks on PCs and laptops. This can be downloaded from VLeBooks after clicking on help, if not installed already. An Adobe ID is required to read VLeBooks on either an Android or Apple iOS phone or tablet. The VLeBooks eBook reader app can then be installed from the Apple App store and the Play Store app.

for Proquest ebooks: 

System requirements: Adobe Digital Editions or Bluefire is required for viewing the full text of downloaded ebooks on PCs / laptops, Apple IOS or Android devices. They can be downloaded from Ebook Central. An Adobe ID is required.

Those are are our two main ebook providers, we do have others which will have their own requirements but in general Adobe Digital Editions is likely to be required. This software is free to download here https://www.adobe.com/uk/solutions/ebook/digital-editions/download.html. 

If you have installed Adobe Digital Editions but still have problems opening an ebook file, please contact us.

ProQuest Ebook Central downtime Saturday 26th June

Due to scheduled maintenance, ProQuest Ebook Central will be unavailable on Saturday 26 June 2021 10:00 am - 6:00 pm EDT. This will affect all of our ebooks with ebookcentral.proquest.com in the URL

ProQuest Ebook Central downtime 27th June : 5:00pm - 8:00pm

ProQuest have warned us they will be performing maintenance on the Ebook Central platform on 27th June, 5:00pm - 8:00pm. Proquest ebooks will be unavailable during this period. This will affect ebooks with ebookcentral.proquest.com in the URL.

ProQuest Ebook Central downtime 21st December 2am-12pm

ProQuest are going to be doing some maintenance on their Ebook Central platform from 2am to 12pm on 21st December. Ebooks with http://ebookcentral.proquest.com in the URL will be unavailable during this time.

ProQuest Ebook Central downtime planned, Saturday 20th July 5pm-8pm

We've been warned of planned downtime for ProQuest Ebook Central, on Saturday 20th July from 5pm to 8pm. This will affect all ebooks with ebookcentral.proquest.com in the URL.

ProQuest Ebook Central downtime Saturday 20th April 5pm-7pm

We've been warned of downtime for ebooks on the ProQuest Ebook Central platform, on Saturday 20th April from 5pm to 7pm. This only affects ebooks with ebookcentral.proquest.com in the URL.

ProQuest Ebook Central downtime Saturday 20th April 5pm-7pm

We've been warned of downtime for the ProQuest Ebook Central platform on Saturday 20th April 5pm-7pm.

This only affects ebooks from ProQuest with aq UR beginning with http://ebookcentral.proquest.com/

ProQuest and RefWorks downtime Saturday 20th January 3am - 11am

We've been warned of downtime for ProQuest products including Ebook Central, ProQuest databases and Refworks (old and new) on 20th January 3am - 11am.