Showing posts with label login. Show all posts
Showing posts with label login. Show all posts

Friday, 3 July 2026

Problems with Science Direct/Scopus login - update

We are still working on this issue. However, we do have a temporary workaround that does seem to work, using these alternative links to access Scopus and Science Direct:

http://0-www-scopus-com.brum.beds.ac.uk 

https://0-www-sciencedirect-com.brum.beds.ac.uk/


Wednesday, 1 April 2026

Scopus/ScienceDirect problems

 










We have had a number of users reporting issues with access to Scopus recently (and now ScienceDirect too) and we have been liaising with their support staff to try to resolve them. We have not yet got to the bottom of the problem but we have found of couple of options that sometimes help.

Often if you just click the X to shut down the error message, it will then give you access anyway.

If that does not help try this: go directly to https://www.scopus.com (or https://www.sciencedirect.com/ - the steps will be very similar)

If you are on campus you should get access automatically.

If you are off campus it will look like this:

Look for the icon that looks like a temple (this means Institution login). Ignore the Sign in button.

The click Check access.

This brings up a box where you can search for University of Bedfordshire:

It suggests you can put your email address in this box – don’t. Just put “Bedfordshire”.

Click Access through your organization and login with your usual UoB account, if it asks you to. If you have recently logged into another system, you may not need to.

Hopefully you will now be logged in and good to go!

 

Another thing that can sometimes work is using a different browser, eg Edge if you usually use Chrome, or using a Private/Incognito tab.

You could also consider using the alternative database Web of Science instead of Scopus.

Tuesday, 12 August 2025

Scopus/Science Direct problems off-campus

We are currently experiencing problems with login to Scopus and Science Direct when off-campus. We are working urgently to get this resolved but in the meantime please try this alternative Scopus link, or this link for Science Direct.





Monday, 27 January 2025

Problem with logins to IEEE Xplore

There is currently an issue with logins to IEEE Explore.

We are investigating and hope to have it restored soon. If you are on campus, please try this alternative link.




Monday, 30 September 2024

Library login at risk Wednesday 2nd October [change of date]

In a slight change of plan we are now going to be upgrading the server that manages login to library services on Wednesday 2nd October. We are not planning any downtime if all goes to plan, but there is a risk of disruption to logins from 9am.

Logins at risk include:

  • book renewal and reservations
  • access to digital library services including DISCOVER, ebooks, ejournals and databases
  • reading list editing

Thursday, 26 September 2024

Library login at risk Tues 1st October

We are going to be upgrading the server that manages login to library services on Tuesday 1st October. We are not planning any downtime if all goes to plan, but there is a risk of disruption to logins from 9am.

Logins at risk include:

  • book renewal and reservations
  • access to digital library services including DISCOVER, ebooks, ejournals and databases
  • reading list editing


Thursday, 11 April 2024

Digital library logins at risk Monday 15th April

The authentication system for most of our Digital Library resources is going to be updated on Monday 15th April. We are not expecting any downtime unless there are problems with the installation.




Monday, 19 February 2024

DISCOVER login issues - resolved

We believe that last week's problems with logging into DISCOVER have now been fixed. 

If you continue to have any issues, please contact us at library.technical@beds.ac.uk, with as much information as you can, including your student number and a screenshot of the error message if you can get it. 



Friday, 16 February 2024

DISCOVER login issues

We've had some reports of people getting error messages when trying to log in to DISCOVER recently.

If you get either of these error messages























please get in touch with us at library.technical@beds.ac.uk

Tuesday, 20 June 2023

Changes to login to library resources - 21st June

 What are the Library doing?

We are changing the account login screen for the Library Catalogue and access to digital resources. This will affect you if you want to reserve or renew books and if you want to access digital resources via our proxy server, i.e. resources with a URL beginning "0-"

When will this be done?

The change will take place on Wednesday 21st June at 10.00am.

 What will be affected?

It is anticipated that here will be no effect on services.

 Why are we doing this?

To allow integration with the University single sign-on system

 What do you need to do?

There is no need to take action.

 At log on you will see the following screen,

 

image

If you are a UoB student or member of staff, choose UoB Single Sign-On. Students can then login as usual with your registration number and password. Staff should now login with their network username rather than the library X-number as before.

If you are an external library user, i.e. not a student or member of staff, you will need to use the Library Login option, and use the same login details as before. 


If you do have any problems please let us know.

Monday, 22 June 2020

XpertHR update

XpertHR are still having issues with login (it isn't just University of Bedfordshire), and have given us a temporary username and password. To find this, go to the XpertHR catalogue record and follow the Temporary login link. 


Friday, 6 March 2020

DISCOVER access problem fixed

The problems with accessing DISCOVER this morning have now been fixed, according to the supplier.

Please let us know if you continue to have problems.

DISCOVER access problem

We are having trouble with login to DISCOVER this morning.








If you get this error, you can still search DISCOVER via this alternative link, but you will not be able to use your folders.

We have reported the issue to our provider and hope it will be fixed soon.



Thursday, 28 November 2019

DISCOVER login problems - change your password

We've had a couple of reports of people getting this error message when logging into DISCOVER:














We don't know exactly why this is happening, but we have found out that resetting your password (at the UoB password site) fixes it.

Tuesday, 24 July 2018

Single Sign-On (SSO) and possible disruption to services

ICT are implementing Single Sign-On (SSO) for a number of University Services at the end of the month.


What is SSO?
Single sign-on (SSO) allows a user to sign on with university password to gain access to multiple applications and services without the necessity to logon to each system or service individually.

When will this be?
27th July and 30th July - 3rd August

Why are we doing this?
This is in response to feedback received from Students and to improve student experience.

Who will this affect?
Staff and Students

What will be affected?
Whilst SSO is being implemented and authentication is being switched to SSO, access to these following services may be intermittent.
·         Novell (Local PC Logon)
·         Blackboard/BREO
·         GSuite/GoogleMail
·         PebblePad
·         SiD Online
·         Library Systems – (Discover, Catalogue, e-Books, e-journals, book renewals, Repository, reading lists)
·         Webprint
·         MyPC (Book a PC)
·         Refworks (old and new)
·         Office365
·         Staff Website (In.beds)

Monday, 26 June 2017

Login to ebooks, RefWorks and UKAMF resources

We believe that the problem with login to login to UK Access Management Federation resources (including Dawsonera and VLEbooks and RefWorks) is now fixed. However, if you have any problems, please let us know.


Thursday, 22 June 2017

Tuesday, 20 September 2016

Login problems resolved

We think that this morning's problems with login to ebooks, RefWorks, Reading Lists and other UK Access Management resources is fixed.

If it doesn't work for you, please let us know.

Thursday, 8 September 2016

"Your login has been disabled due to intruder detection"

We're still getting reports of this problem:













This happens when your account has tried to login too many times with the wrong password. We think this is happening particularly when you change your password, but don't update saved passwords in your browser or device. If this happens either visit a library helpdesk or email us. We can reset your password temporarily but you will then need to go to our password reset site to set it to something secure (make sure you have 8 digits with 3 different characters, upper case, lowers case and numbers - there are some instructions here). And then remember to change any stored passwords in your browser or on your phone or tablet, otherwise the problem will just happen again!

Thursday, 11 August 2016

Frontline students - registration problems

We have discovered that there has been a problem with registration for students on the Frontline course, which runs to a different academic year pattern to the rest of our courses. This problem is causing the accounts management system to disable student accounts when it should not - hence the high number of problems we've been seeing this week with students unable to access library resources.

The university is working to resolve this as soon as possible, and we hope to have some progress tomorrow.