Credo Reference platform changes coming in July

Credo Reference are going to be updating their platform on 12th July 2018. They are not expecting any downtime. There is more information about the changes here.

Access to journals from IEEE, Springer, Emerald, Taylor & Francis and Wiley - no more proxy errors

We're glad to say we have a solution to the "proxy error" problems affecting ejournal content from IEEE, Springer, Emerald, Taylor & Francis and Wiley over the last few weeks.

You should no longer get an error message when trying to access articles from these publishers, whether via DISCOVER or via the library catalogue.

If you do get any further errors, please let us know.

RefWorks downtime Saturday June 30th/Sunday July 1st

RefWorks (both the legacy and new versions) will be unavailable for around two hours from midnight on Saturday June 30th for maintenance. This may also affect your use of Write-n-Cite during this period.

SAGE journals downtime

SAGE journals appear to be having technical issues at the moment. This affects any ejournal with journals.sagepub.com in the URL.

Library Management System available again

The Library Management System is now available again, including library catalogue, self-service units and laptop loans.

If you notice any problems, please let us know

Library Management System downtime Monday 25th June 2018 8am-2pm

The Library Management System (Sierra) will be unavailable between 8am and 2pm on Monday 25^th June 2018  so a software upgrade can be completed.

The following products won't be available during this time:

Library catalogue

Self-service units

Laptop loans

Telephone renewals

Any URL including 0-....brum.beds.ac.uk

Access to the majority of ejournals, databases, ebooks will still be available via DISCOVER 

or via this link.

VLE books problem fixed

We're pleased to announce that the problem accessing VLE books has now been fixed.

If you do continue to have any problems, please let us know.

VLE books problem

We are having a problem with access to VLE books this morning. Once you've logged in with your UoB details you may see a further login screen and not be able to get past it:

We have raised this with the supplier urgently and hope to have it resolved soon. This affects ebooks purchased through Askews and Holts

and with vlebooks.com in the URL. Ebooks on the Dawsonera platform are not affected.

Library system maintenance 18-06-18 (8pm-midnight)

The Library Management System (Sierra) will be unavailable between 8pm and midnight on Monday 18th June 2018 so a software upgrade can be completed.

The following products won't be available during this time:

Library catalogue

Self-service units

Laptop loans

Telephone renewals

Any URL including 0-....brum.beds.ac.uk

Access to the majority of ejournals, databases, ebooks will still be available via DISCOVER 

or via this link.

SpringerNature journals error message and workaround

We currently have a problem with journals on the SpringerNature platform (link.springer.com):

This is essentially the same problem as the Proxy errors we have been experiencing for a while with Wiley, Emerald, Taylor & Francis and IEEE journals.

We have rewritten the links from the library catalogue to avoid the problem but you may still see the problem when trying to access journal articles from DISCOVER. If this happens we suggest running a Journal title search in the library catalogue:

If you are on campus, you can choose the on campus link, otherwise choose via UK Access Management Federation:

and login to the UoB login screen with your usual UoB username and password:

You'll then be on the journal homepage and can use browse or search to find the article from your Discover results:

If you still struggle to access the article, please let us know and we will help you.

Problems accessing folders in DISCOVER/EBSCO databases - further update

We are aware that some users are still unable to access their folders in DISCOVER/Ebsco databases. We and many other libraries have reported the problem to EBSCO and are awaiting a complete solution. Meanwhile, this is a suggested procedure which may allow you to recover access to your folder:

1) Log into DISCOVER via the following link: http://search.ebscohost.com/login.aspx?authtype=shib&custid=s5099118&profile=eds. For this you will need your UoB student number and your normal student password.

2) Click on Sign in

You will see the following screen:

3) Input your EBSCO username (created when you originally created the account) and click on “Forgot your password?”

If you cannot remember your EBSCO username, we suggest trying your UoB student number. If this does not work, please contact library.technical@beds.ac.uk giving your name, student number and any e-mail address you might have used to set the account up. We may be able to retrieve your username.

4) You will be shown a Reset your Password screen:

Put in your EBSCO username, as before and click “Reset”.

5) You should now be shown your secret question (this will vary depending on what you set):

This should enable you to reset your password.

6) Once you have your EBSCO username and new password, try logging in with this.

7) If you are still unable to log on and get the message “an unknown error occurred during your login attempt”, please try signing in at: https://search.ebscohost.com/login.aspx?authtype=user with your EBSCO username and new password.

8) If you are still unable to sign in please contact library.technical@beds.ac.uk giving your name, student number and e-mail address.

DISCOVER top searches in May

Here are the top searches on DISCOVER last month:

DISCOVER/EBSCOhost folders and personal data retention consent

EBSCO have updated their privacy policy and all users when logging into their DISCOVER/EBSCOhost folders folders will see this screen:

We do have to warn you - if you choose No, your EBSCO account will be deleted including all your folders and saved searches, and there will be nothing we can do to get it back for you.

NewsBank Special Reports June 2018

NewsBank’s Special Reports are news articles, images, maps and other useful content grouped for convenience under specific topics and themes. They enable users to quickly locate information while helping them gain better insight into current global issues and events.

Following is a listing of ones that may be of particular interest at this time.

June Topics
Mental Health - Alzheimer's Awareness Month
National Oceans Month
World Conflict - North Korea
World Travel and Tourism
World Politics and Government

Additional featured Reports covering current issues and events
World Economics
School and Campus Security
World Health
World Environment
Science and Health in the News

Each Special Report features current and retrospective coverage with new articles added daily.There are over 60 Reports to be sure the information you need is always available.

Special Reports are easily accessible from the left side bar on your online resource menu page, on search screens and the Other NewsBank Products link in full-text newspaper products.

Please view and share this video with others. It shows you how to find Special Reports, what they are and how they can be used.  http://newsbank.com/videos/how-find-use-special-reports