Problems logging in to email, MyBedsLife and library resources

We are having issues with several IT systems this morning which has been affecting login to email, MyBedsLife and many of our library resources including reading lists and ebooks. DISCOVER is affected but there is an alterative link here - you will be able to search but not see any saved folders etc,

Email password problems

We are seeing a lot of students get confused when trying to access their student email.

if you click the Reset it now link you get this

In fact you can reset your email password, but not through Microsoft. You must go to https://password.beds.ac.uk, which will change your passwords for email, BREO, MyBedsLife and library services in one go.

 

Student email problems

We have had a few reports of people being unable to access their emails after yesterday's system work. We think this may be related to cookies being stored on your computer - we advise clearing out your cookies and cache (see http://uk.pcmag.com/browsers-reviews-and/41051/feature/how-to-clear-your-cache-on-any-browser) and trying again. If that doesn't help please let us know.

ICT System work 7th August 2017 : student email and ebooks/RefWorks/other UK Access Management Federation services

We've been warned of system work planned for 7th August 2017:

Student email (@study.beds.ac.uk addresses)
Logins will be at risk between 10:00 and 18:00. This means that there may be interruptions to the service during this period while the work is carried out.

UK Access Management Federation services (including ebooks via Dawsonera and VLEbooks, RefWorks, login to Readinglists, and other resources via UK Access Management Federation) 
Services are not expected to be interrupted but users may be presented with an insecure certificate message and will need to accept to proceed

Student email/UK Access Management Federation login problem

There is currently no access to student email, or to any resources which use UK Access Management Federation login, including RefWorks, Dawsonera ebooks and VLEbooks. (Full list here.) ICT are aware and working to restore services as soon as possible. We will post updates as soon as we have any news.

Phishing campaigns against UK universities

Please be aware that there are active phishing campaigns specifically targeting students and staff at UK Universities.

Phishing to students includes emails asking that they "update their account information".
Suspected phishing messages should be deleted; links should not be clicked on.

Example message:

From: University of Bedfordshire <me@beds.ac.uk>

Subject: Your university account information

Hello,

Due to a recent update in our computer network, Its is important that you update your account information. Please follow the link below to update your account.

Update Link <a href="http://land-grain.com.ua/show/whnmxff1owk2p38o4i3pxh7k">

Best Regards,

University of Bedfordshire

If you any messages like this, ignore them and do not click on the links. We will only ever ask you to change your password at our password changing site, https://password.beds.ac.uk/sspr/private/Login (shortcut http://pwd.beds.ac.uk).

 

ICT Alert – Systems at risk Friday 25th November to Saturday 26th November

What are we doing?

ICT are carrying out essential work on our central storage system which does not require shut down of our systems. We do not anticipate any unplanned downtime;  however the following systems should be regarded as being at risk during this period.

What might be affected? And when?

Email system: the afternoon of Friday 25^th November and all day Saturday 26^th November.

Other ICT  Services, including: Finance Systems; Student Record Systems; Breo; S-Drive; U-Drive; Local-Drives, University Internet; Printing etc. : the afternoon of  Friday 25^th November and all day Saturday 26^th November.

(Please note: ICT do not anticipate downtime on Sunday 27^th November; however, these systems should be considered at risk).

Who will this affect?

All Staff and All Students

Why are we doing this?

As part of a rolling programme of maintenance and support, we are carrying out an essential upgrade to all storage systems.

ICT System shutdown: Friday 22nd July 2016 at 19:00 to Sunday 24rd July 2016 22:00

What are we doing?

• ICT are carrying out essential central Storage upgrade which will require shutdown of all systems.

What will be affected? And when?

• Email system: Saturday 23rd  July 2016 at 06:00 to Sunday 24rd  July 2016 22:00

• Other ICT  Services, including; Finance Systems; Student Record Systems; Breo; S-Drive; U-Drive; Local-Drives, University Internet; Printing etc. : Friday  22nd July 2016 at 19:00 to Sunday 24rd  July 2016 22:00

Who will this affect?

• All Staff and all Students

Why are we doing this?

• As part of a rolling programme of maintenance and support, we are carrying out an essential upgrade to all storage systems. In order to carry out this work, downtime of one weekend is required.

Login problems 21st July

We're having some authentication problems this morning, affecting Student Email and digital library resources using UK Access Management Federation login (which includes RefWorks, Reading Lists, Dawsonera and VLEbooks. We hope these will be fixed soon.

Fraudulent email

A fraudulent email is in circulation to some University e-mail addresses, purporting to be from the Vice Chancellor. The email requests students to confirm their payment details by making a significant payment and the link takes you to a spoof BREO login page. This email is a scam, and does not come from the University. Do not make any payments as the University does not require you to confirm your payment details.