Student email problems

We have had a few reports of people being unable to access their emails after yesterday's system work. We think this may be related to cookies being stored on your computer - we advise clearing out your cookies and cache (see http://uk.pcmag.com/browsers-reviews-and/41051/feature/how-to-clear-your-cache-on-any-browser) and trying again. If that doesn't help please let us know.

Unable to click "Login" button

We've had reports of people entering their username and password and then finding that they can't click the Login button, because it doesn't respond.

We have found a solution to this - clear your browser cache (instructions here).

Error: "This webpage has a redirect loop"

If you get an error like this in Chrome, try clearing your browser's cache and cookies -

1. Click the Chrome menu  on the browser toolbar. 
2. Select Tools.
3. Select Clear browsing data.
4. In the dialogue that appears, select the tickboxes for the types of information that you want to remove.
5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
6. Click Clear browsing data.