Friday 11 December 2015

"Sorry, cannot locate your account" problems logging into library account / DISCOVER

We're having a lot of reports of people getting "Sorry, cannot locate your account" messages when trying to access their library account or login to off-campus resources such as DISCOVER.













If you do get this error don't try to reset your password - instead switch to a different browser (Internet Explorer seems to be having the error least often) and open the Library Catalogue again. We think this problem may be related to the autofill function in Chrome, so if you are using Chrome, turn off auto fill (settings, show advanced settings, password and forms).

No comments:

Post a Comment

To avoid spam, we moderate all comments to this blog