MyEBSCOhost login problems

We've had some reports of people getting “application level exception” errors when trying to log into their MyEBSCOhost account, which is where you can keep saved searches and articles in EBSCO databases (including DISCOVER). We have reported this and EBSCO are currently looking for a fix. Learning Resources does not have any way to access this account for you but if you are having this problem, email us at library.technical@beds.ac.uk with details of your MyEBSCOhost username. We can then send your details on to EBSCO to investigate.

BREO unavailable Saturday 2nd May 2-4am

BREO - Blackboard (and access to Turnitin) will be unavailable in the early hours (2 - 4am) of Saturday 2nd May for essential maintenance.

Web of Science/Endnote maintenance (personal accounts only) - Saturday, April 25th.

Thomson Reuters have advised of two upcoming minor disruptions to the 'Personalisation login' (TR registered email address and password accounts), for Web of Science and EndNote Online.

Users previously logged in are not expected to experience any issues, however during the downtime users will be unable to login to the applications using these accounts.

Thomson Reuters apologise for any inconvenience due as a result.

Expected Maintenance Dates and Times:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Saturday, April 25^th.

                Expected Downtime* = 15 minutes.

                Maintenance Window = 1:00 PM EST to 4:00 PM, BST.

VLEbooks download problem solved

The problem we have been having with the Download function in our VLEbooks has now been solved. If you see a download button you will now be able to download the book to your device for up to 3 days.You will have to have Adobe Digital Editions installed on your PC, or an Adobe ID to read VLEbooks on either an Android or Apple iOS phone or tablet. The VLEbooks eBook reader app can then be installed from the Apple App store and the Play Store. Do not try to download ebooks to Library computers - this is for your own device only. The Read Online option continues to be available for all ebooks on all machines.

Westlaw problems

We've had a report of errors in Westlaw - being logged out, or getting a blank screen. It doesn't seem to be affecting everybody, so we need some more information about what is going on before we can find a solution. If you do get an error in Westlaw, please would you email us with details of what type of device and browser you are using, and if possible a screenshot of the error.

DISCOVER/EBSCOHOST passwords

DISCOVER providers EBSCO have made a change to the way in which "My EBSCOhost" passwords are created, in order to make accounts more secure. If you set up a new account, or change your password, you will have to choose one that is acceptably strong. They've given us this guidance:

Our system determines password strength based on a variety of criteria, using an algorithm to determine the strength of the password entered. Key attributes that our algorithm considers include:

• Length of the password

• Types of characters entered (i.e. case, numerals, punctuation)

• Word-like patterns embedded in the password

Due to the complexity and number of possibilities, we are unable to provide specific requirements for a strong password. However, as you begin to enter a value into the password field, the strength indicator will reflect how strong your password is using both color and strength value (red=weak vs. green=strong). When your password meets the requirements, the indicator displays that your password is strong and you can retype the password in the next field to confirm it. 

Please be aware that My EBSCOhost accounts are managed by EBSCO, not by the university, and we cannot change or retrieve passwords for you. Also, as the database covers users in many universities and colleges around the world, it is quite likely that your first choice of username will already be taken and you will have to use an alternative.

Chrome 42 issues with Scopus Document Download Manager

If you have upgraded to Chrome 42 and you are unable to download documents on Scopus, check out the troubleshooting guide on the Scopus blog.