Tuesday, 20 March 2018

Proxy Error problems

We have a known problem with error messages like this appearing when trying to access Wiley, Taylor & Francis and Emerald journals, among others:

We are working to minimise the problem but in the meantime if you come across this error there are a few things you can do.

If you have followed a link to the article from BREO or Reading Lists (but not DISCOVER), you could try editing the link

to take out the 0- and brum.beds.ac.uk parts. For example:

becomes

If you're on campus, this will take you to the article - if you're off campus, look for a Login option, and choose "Login via your institution" and "Shibboleth". Each publisher's site will look slightly different, but when you get to the Shibboleth option you need to pick University of Bedfordshire from the list and login via our login page. (If you get a Stale Request Message, try the link again - it should work the second time.)

If this isn't an option, check the library catalogue for the journal title (not the article title), as will put up alternative links wherever possible. Links with "via UK Access Management Federation" in the description are not affected by the problem, and neither are links specifically for On-campus use.
(If when trying to use one of these links you get a Stale Request Message, try the link again - it should work the second time.) You'll have to navigate to the volume and issue you need, but you will get access.
If none of these options work for you please contact us and we will find a way to get access for you.

No comments:

Post a Comment